Overview
Our product warranty is governed by local consumer laws. In the event of a major error, you may be entitled to a replacement or refund, as well as compensation for other reasonably foreseeable losses or damages. You may also be entitled to repair or replacement if the product is defective. If the issue is not a major error, ECOVACS reserves the right to offer repair, replacement, or refund services. To obtain compensation, you will need to provide valid documentation proving that the loss or damage was due to ECOVACS' failure to provide consumer protection under local consumer laws. Evidence may be presented to a doctor for reasonable and foreseeable loss or damage. Such evidence may include photographs, statutory declarations, receipts, or reports (issued by the doctor), depending on the loss or damage.
Remedial measures
In addition to the rights and remedies under local consumer laws or other applicable laws, if your ECOVACS product is defective due to faulty materials or workmanship within one year from the date of purchase, we promise:
- Free replacement or repair of all defective parts (postage and handling fees may apply); or
- Free product repair; or
- Free replacement with a brand new or refurbished unit.
- Consumable parts, including remote control batteries, safety suction cup batteries, cleaning cloths and mops, filters, filter sponges, roller brushes, roller brush covers, side brushes, etc.
- Cleaning fluid, dust scraper strips, etc.
- Malfunctions or damages caused by commercial or other non-residential use.
- Malfunctions or damage caused by debris/sand/dust from home renovations, or other chemicals/metal particles/liquids.
- Malfunctions or damage caused by natural disasters such as floods, fires, or lightning.
- Faults or damage caused by human negligence, such as the machine being dropped, immersed in liquid, or improper operation leading to incorrect voltage input.
- The equipment has been used for rental purposes.
- The device was damaged by foreign objects, chemicals, or an accident.
- The device was repaired or modified by an unauthorized third party.
To file a claim under this ECOVACS Limited Warranty Statement, please contact us by email or the ECOVACS hotline.
- Visit https://www.ecovacs.com/global/support/contact-us/ to obtain contact information for your local service center.
- For any questions regarding the product, please visit https://www.ecovacs.com/global/support/
- To file a claim, you will need to provide proof of purchase, such as a valid receipt showing the date and place of purchase. Provide the serial number printed on the product or packaging, for example, E0000205614614270004.