How to participate in the trade-in

Step 1 - If you have not purchased any products in the ECOVACS HK online store before, you need to fill in your email address in the email box below to qualify for participation. If you have purchased before, you can ignore this step
Step 2 - Fill out the recycling form below
Step 3 - Submit the form
Step 4 - If the device meets the requirements, a dedicated person will send you a X8 PRO OMNI coupon worth HKD$500 within 3 working days
Step 5 - Use HKD$500 discount code to purchase X8 PRO OMNI
Step 6 - We will collect your old device at your doorstep when you deliver the device. This is limited to one delivery and one collection at the same address. The collection address must be the same as the X8 PRO OMNI delivery address.

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Terms and Conditions of Participation

  1. The trade-in program is currently limited to the purchase of DEEBOT X8 PRO OMNI. One order can only accept one old device to purchase one DEEBOT X8 PRO OMNI under the trade-in program.
  2. The trade-in value will vary based on the condition and configuration of the eligible trade-in device. Not all devices are eligible for trade-in. The used device does not need to be a specific brand or fully functional, but should have basic appearance and structural integrity. ECOVACS reserves the right to make the final decision on whether your old device is eligible for trade-in.
  3. In the old-for-new program, only specific cleaning appliances are eligible (cylinder vacuum cleaners, upright vacuum cleaners, hand-held vacuum cleaners, sweeping and mopping robots, floor scrubbers), but there is no limit on the brand.
  4. Once the trade-in device is returned to ECOVACS, it will not be returned and you are advised to delete all data, including all confidential and personal data, before returning it.
  5. Please note: Once you choose to return your device to ECOVACS and submit the Trade-In Evaluation Form, this decision cannot be reversed.
  6. Once the trade-in plan is confirmed and the online payment process is completed after receiving the coupon code, no returns, refunds, exchanges or order cancellations will be accepted for all products. If you click the "Checkout" button to continue, it will be deemed that you agree to the above content.
  7. The address for recycling old devices must be the same as the delivery address of X8 PRO OMNI.
  8. In the event of fraud or deception, ECOVACS reserves the right to withdraw or not issue the coupon code. Scams and deceptions include, but are not limited to:
    - The device received from ECOVACS is not as described.
    - Repeatedly apply for ECOVACS trade-in.
    - Apply for an ECOVACS trade-in, purchase a DEEBOT X8 PRO OMNI, and then request a return and refund.
  9. The personal information provided by customers when applying for trade-in will only be used for identity verification, coupon delivery and follow-up contact for the event, and will not be used for any unauthorized commercial purposes by any third party.
  10. The event will run from now until May 31, 2025. ECOVACS reserves the right to terminate, postpone, modify or cancel the event at any time without prior notice. All changes are subject to the information on the ECOVACS page.
  11. In case of any disputes, ECOVACS reserves the right to make the final decision on this event.

Trade-in coupon codes
- Coupon is currently only valid for purchase of DEEBOT X8 PRO OMNI.

- We will review the trade-in evaluation form within 3 working days.

- After we approve receiving the device or verify your form information, we will send the HKD500 coupon code via your registered email.

- ECOVACS coupon codes are non-transferable, non-redeemable and non-refundable for cash.

- The offer cannot be used in conjunction with other offers or discount codes. The coupon code is valid for 30 days from the date of issuance. It will be invalid and cannot be reissued after the expiration date. Customers must complete the purchase within the deadline.

- If a coupon code was used in your order, the value of the coupon code and the old device will not be refunded under any circumstances.

- Coupon codes can only be used for purchases not yet made and cannot be used to refund the price difference on orders already purchased.