FAQ

Excessive moisture in the rag will affect the window cleaning effect, may cause water marks or water stains, and may even cause the Window Bao to slip or be damaged. It is recommended that the Window Bao rag be manually wetted before use, wring it as dry as possible, and stick it on the fuselage. bottom and press to smooth.

Update time 2022/04/29

Microfibers are attached to the top and bottom of the rag, and both front and back sides can be used to clean windows, so there is no need to distinguish between the front and back sides.

Update time 2022/04/29

1. The rag may have too much water. Please be sure to wring it out before using it after it is wet;

2. If your window cleaning frequency is low (once every quarter or more than half a year), there is a lot of dust on the glass and the rag is dirty. You need to clean the rag in time and wipe the window several times to achieve better results and avoid water stains. mark.

Update time 2022/04/29

1. The user will be reminded to add cleaning fluid when the device is turned on. Both the voice and the APP will only remind once and will not be played repeatedly. 2. If consumers want to clean without water, they can use the APP to turn off the automatic water spray function.

Update time 2022/04/29

W1/W1 PRO has an intelligent climbing system, which does not require pre-processing of glass dust and can directly absorb glass for cleaning.

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1. For safety reasons, the safety rope is fixed on the machine to ensure that it will not fall directly when the machine falls off due to uncontrollable factors, thus minimizing injuries.

Update time 2022/04/29

1. When Chuangbao is walking in a bow shape, the left and right water spray coverage can be divided into: upwards can reach the upper edge of the machine, downwards can reach up to 10cm below the machine. At the same time, we remind you that when walking up and down, the water will only spray upward and not downward.

2. The water spraying interval is every 8 seconds.

Update time 2022/04/29

The W1/W1 PRO quick cleaning mode takes about 2-3 minutes to complete, and the deep mode takes about 4-6 minutes to complete, which is consistent with W920 (based on the 1m*1m glass of Ecovacs Laboratory).

Update time 2022/04/29

1) If it is only slightly slipping, it is normal and does not affect use. 2) Check whether the rag is too wet. 3) If there are any stains that are not recommended, such as oil stains, please follow the instruction manual to clean the timing belt.

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Verified by Ecovacs Laboratory: the rag can be machine washed more than 40 times, and the rag can be used on both sides.

Update time 2022/04/29

Step 1: Remove the machine. Please connect the APP manual remote control machine to a position where it can be manually removed, and then re-adsorb it. If the APP is not connected when using it, you can connect through the following two methods:

1. If the machine is parked outside the window and the QR code can be scanned, scan it directly with the APP and follow the steps to connect.

2. When the QR code cannot be scanned, you can choose to add it manually in the APP. After selecting the corresponding model, you can also complete the connection.

The machine will also have a voice reminder to remind consumers to follow the APP steps to complete the operation. Step 2: Check the machine and windows.

1. Check whether the window cleaning cloth is installed correctly and the wide and narrow edges are aligned;

2. Check whether there are gaps on the window/object to be cleaned. Do not use the window protector on a flat surface with gaps, otherwise it may cause insufficient air pressure or fall.

3. Check whether there are low obstacles on the window/object to be cleaned. If there are any, please manually block them before using the window treasure.

Update time 2022/04/29

Under the conditions of Ecobos laboratory, using 1mX1m glass as the test standard, the full water tank can continuously clean about 20㎡ (

1. The continuous spraying time on 1x1 glass is about 60 minutes.

2. 1x1 glass, cleaning time in quick cleaning mode is about 3 minutes).

It is understood that for a house with a household area of ​​100-120 square meters, the total area of ​​the front and back of the whole house is more than 80 square meters, and the external window area is about 20-30 square meters. This data is for reference only and is not supported by reports.

Update time 2022/04/29

1. Remove the machine: Please connect the APP manual remote control machine to a position where it can be removed manually.

2. After removing the machine:

1) Please check whether the driving wheel track is stuck by foreign objects. If there are foreign objects, please try to clean them with tools. After cleaning, restart the window treasure for cleaning.

2) If the fault is not eliminated, please contact after-sales service.

Update time 2022/04/29

The adsorption force declared by the machine refers to the value under normal and correct working conditions.

Power-off adsorption can only ensure that the machine itself does not fall, and cannot bear weight. Please use it according to the operating instructions of the machine manual.

Update time 2022/04/29

1. Please check if there is cleaning fluid in the water tank first, and please add Wanbao special cleaning fluid in time.

2. Please first check whether the automatic water spray function is turned off in the APP.

3. If the automatic water spray function in the APP is turned on and there is cleaning fluid in the water tank but the machine still does not spray water, it may be that when Window Bao was cleaning at a low water level, the cleaning fluid was not added in time and the water in the water pipe was sprayed out. Please follow the instructions APP automatic water spray precautions guide to solve.

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The timing belt is not easily stained with dust, and the remaining dust will be absorbed by the cleaning brush.

Update time 2022/04/29

Please try to avoid wiping immediately after showering or wiping large areas of water droplets on the front glass. The shower room glass and splashed glass after bathing will increase slippage and cause the machine to fall.

Update time 2022/04/29

This product supports self-cleaning of the timing belt, and the cleaning brush does not need to be replaced after use. Ecovacs laboratory verification results: the product can be used for more than 300 hours, and users can use it with confidence.

Update time 2022/04/29

1. It is prohibited to use filtered water, purified water, purified water, etc. in this product, because the water level detection of the Window Bao water tank is capacitive detection, and the use of filtered water, purified water, purified water, etc. will cause the water level to be unable to be detected.

2. We recommend that users use Ecovacs Window Bao’s special cleaning fluid. If the user runs out of cleaning fluid, they can use municipal tap water as a temporary replacement. However, the cleaning effect of the cleaning fluid is better than municipal tap water. It is not recommended to use tap water for a long time.

In addition, the new formula has been tested by Cobos Laboratory and shown that the filter element can meet the 300h life test, clean the whole house for 2 hours once a month, and can be used for more than ten years.

If the local tap water quality is poor, do not use tap water.

Update time 2022/04/29

In order to obtain a better water spray effect, W1/W1 PRO adopts small hole cross-spray water spray technology to cover the entire width of the machine in the forward direction. A small amount of water dripping is normal.

Update time 2022/04/29

On rainy days, please do not use the window protector on the outside window to avoid the risk of machine damage or falling.

Update time 2022/04/29

Quick mode:

When the window width is greater than 2 times the body, Window Bao moves through the Z-shape once (in depth mode, it takes 2 times).

When the window width is less than 1.5 times the body, Window Bao will move through the N-shape once (in depth mode, it will take 2 times).

When the window width is between 1.5 times and 2 times the fuselage, it depends on the placement of the user's fuselage.

In order to avoid complexity, the "bow shape" is used for communication.

Update time 2022/04/29

It was tested under the conditions of Ecobos laboratory that the connection can be normal within 5m. When actually connecting, please make sure that the mobile phone is not too far away from the machine.

Update time 2022/04/29

1. After the first boot, it defaults to quick cleaning mode;

2. During normal use (non-narrow glass), one cleaning will include one zigzag. In addition, the APP can choose to clean once or twice.

3. Under normal use, cleaning of 1 square meter can be completed in about 2 minutes and 50 seconds.

Update time 2022/04/29

Chuangbao can clean beveled glass, and the angle range between the glass and the horizontal plane should be between 60° and 120°. If the angle exceeds this range, the Window Baby may spin in place, get stuck, or alarm.

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Supports resuming wiping after pause and wiping without power outage.

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This product is recommended for normal use at temperatures above 0 degrees and below 40 degrees. If used outside the recommended temperature range, it may cause damage to the machine or affect the life of the machine.

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When the Window Bao switch is in the I (on) position, if the standby key light/back indicator light turns blue and flashes, it means Window Bao is charging. If all the lights go out, it means that the battery is fully charged and Window Bao has entered sleep mode. At this time, click the Power button to activate Window Bao for use.

Update time 2022/04/29

Yes, all indicator lights are off at this time.

If you need to know the current charging status, you can turn on the Wanbao switch to the I position. If the indicator light shows blue and flashes, it means that Wanbao is charging. If the indicator light shows blue and stays on, it means that Wanbao is fully charged. .

Update time 2022/04/29

1. After the red main switch at the bottom is turned on, press the switch briefly (within 1.5 seconds) to start the fan operation.

2. After the red main switch at the bottom is turned on, press the window ball head evenly to make the host adsorb.

Update time 2022/04/29