ECOVACS Limited Warranty

Thank you for choosing ECOVACS products!

  • Overview
  • The care of our products is subject to local consumer laws. In the event of a major error, you may be entitled to a replacement product or a refund, as well as compensation for other reasonably foreseeable loss or damage. If the product quality fails, you also have the right to repair or replace the product. If there is no major error, ECOVACS has the right to choose to provide you with repair, replacement or refund services. To receive compensation, you will need to provide valid documentation of the loss or damage to prove that the loss or damage was the result of ECOVACS' failure to provide consumer protection under local consumer laws. certification, resulting in reasonably foreseeable loss or damage. Such proof may include photographs, statutory declarations, receipts or reports (issued by a doctor), depending on the loss or damage.

Remedies

In addition to the rights and remedies based on local consumer laws or other applicable laws, if your ECOVACS product is defective due to material or workmanship errors within 1 year from the date of purchase, we promise:

  • All defective parts will be replaced or repaired free of charge (posting and handling charges may apply); or
  • Repair the product free of charge; or
  • Free replacement with a new or refurbished unit.
What is not covered by the warranty?

  • Consumable parts, including remote control batteries, safety suction cup batteries, cleaning cloths and mops, filters, filter sponges, roller brushes, roller brush covers, side brushes,
  • Cleaning fluid, scraper strips, etc.
  • Failure or damage caused by commercial or other non-domestic use.
  • Failure or damage caused by debris/sand/dust from home decoration, or other chemicals/metal particles/liquids.
  • Failure or damage caused by natural disasters such as floods, fires or lightning.
  • Failure or damage caused by human negligence such as improper voltage input due to the machine being dropped, immersed in liquid, or improper operation.
  • The device has been used for rental purposes.
  • The device is damaged by foreign objects, chemical substances or accidents.
  • Repair or modification of the unit by unauthorized third parties.
Obtain ECOVACS warranty support service

To make a claim under this ECOVACS Limited Warranty, please contact us via email or the ECOVACS hotline.

  • Visit https://www.ecovacs.com/global/support/contact-us/ to obtain direct contact information for the service center in your region.
  • If you have any questions about the product, please visit https://www.ecovacs.com/global/support/
  • To make a claim, you will need to provide proof of purchase with a valid receipt showing the date and place of purchase. Provide the serial number printed on the product or packaging, such as E0000205614614270004