Overview
Our product warranty is subject to local consumer laws. In case of a major failure, you may be entitled to a replacement or refund, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If it is not a major failure, ECOVACS has the option to provide you with repair, replacement or refund services. To obtain compensation, you need to provide valid documents proving the loss or damage, to prove that such loss or damage is a reasonably foreseeable loss or damage caused by ECOVACS' failure to provide consumer guarantees in accordance with local consumer laws. Such proof includes photos, statutory declarations, receipts or reports (issued by doctors), depending on the loss or damage.
Remedy
In addition to rights and remedies based on local consumer laws or other applicable laws, if your ECOVACS product is defective due to errors in materials or workmanship within 1 year from the date of purchase, we promise to:
- Replace or repair all defective parts free of charge (postage and handling fees may apply); or
- Repair the product free of charge; or
- Replace it with a new or refurbished unit free of charge.
- Consumable parts, including remote control batteries, safety suction cup batteries, cleaning cloths and mops, filters, filter sponges, rolling brushes, rolling brush covers, side brushes,
- Cleaning fluid, dust scraper strips, etc.
- Malfunctions or damages caused by commercial use or other non-domestic use.
- Malfunctions or damages caused by debris/sand/dust from home renovations, or other chemicals/metal particles/liquids.
- Malfunctions or damages caused by natural disasters such as floods, fires or lightning.
- Malfunctions or damages caused by human negligence, such as dropping the machine, immersing it in liquid, or improper operation leading to incorrect voltage input.
- The device has been used for rental purposes.
- The device is damaged by foreign objects, chemicals or accidents.
- The device is repaired or modified by an unauthorized third party.
To make a claim under this ECOVACS Limited Warranty Statement, please contact us via email or the ECOVACS hotline.
- Visit https://www.ecovacs.com/global/support/contact-us/ to directly obtain contact information for the service center in your region.
- If you have any questions about the product, please visit https://www.ecovacs.com/global/support/
- To make a claim, you need to provide proof of purchase with a valid receipt showing the date and place of purchase. Provide the serial number printed on the product or packaging, such as E0000205614614270004